the hr edge. solutions for the hr folks.

What You Have Done So Far

You, as an HR Executive, have done all you can to focus on the performance of your company’s team to help drive your organisation’s competitiveness.

You’ve lead learning and development initiatives utilising soft and hard skills to equip your people with:

• Product training
• Technical knowledge
• Sales training
• Personal development skills
• People skills

What are you missing?
What will take you and your people to the next step?

The Challenges

The key challenge facing HR today is to translate all your initiatives into performance which yields concrete business results.

The challenges you and your teams may be facing, for example:

• Your team is struggling to connect with clients and colleagues to win or win back their relationship and trust
• Your people are not able to differentiate your organization from your competitors in a world where product offerings are very competitive and all look the same
• Your organization is too focused internally, on products and processes, and are not truly client focused
• Your client facing people struggle to remain resilient in the face of disappointed clients and lower business results
• Overall, they are not maximising their sales performance

And for your HR learning and development role:

• Has your past training really been effective?
• Have you been able to develop your people, achieve sustainable behavioural change and deliver verifiable business results?

Meeting these challenges requires a new way of approaching the learning and development of your people.
It’s time for a change.

Egyii’s New Solutions

Egyii works with you to help you meet your HR and company challenges by bringing new ideas to get better results out of your people, all through better relationship skills.

• Building and fostering client relationships
• Enhancing the customer experience
• Building and rebuilding trust
• Maximising sales performance and skills

Egyii’s portfolio of solutions can help you meet many of your challenges by addressing the Individual (Self Management), the Relationships (Relationship Management) and the Result  (The Five Stages of AIDEF).

Self Management and Relationship Management Programmes

• Self Management: Working with your people to enable them to take control of their own persona, confidence, determination and resilience before thinking about addressing behaviours.
  Result: greater productivity, higher resiliency, better quality work, improved client and colleague relationships, lower staff turnover and overall better performance and improved business
• Relationship Management: Working with your people to equip them with new techniques for relating to their colleagues and clients, to build and re-build the right relationships and trust.
  Result:  improved relationships and higher levels of trustworthiness with clients and colleagues, more effective conversations and interactions, a means to differentiate…all of this results in more business from clients.

For more information on Self Management and Relationship Management Programmes, see the Egyii Toolkit.

The Result: Programmes that Achieve Concrete Business Results through AIDEF

• Treating learning and development as a five stage process to ensure business results always follow initiatives. Result: each initiative translates to measurable execution by learners which produces concrete business results.
  
  AIDEF:

• Align the learning  to desired business outcomes and target behaviours
• Involve everyone in the design of a holistic learning experience
• Deliver using the right tools and practicing 80% of the time using realistic scenarios
• Embed through active support  and reinforcement thru direct managers
• Form learning groups to act on barriers that impede performance

• Giving you more options about the organisation of learning and development so that your people learn as much as possible with a minimum amount of time away from their work
  Result: Mid-Level Managers, Senior Executives and learners are happy that sales efforts are minimally impacted, and the process of learning becomes more efficient and cost-effective
• Staggered delivery of sessions
• Use of technology (e-learning and social media for reinforcement) as an option

For more information on AIDEF, see the AIDEF.

Samples* of programmes that can help solve your problems and challenges:

Creating a Great Customer Experience (PDF)
Adapting Well to Change (PDF)
Being a Trusted Advisor (PDF)
Trust-based Selling™ (PDF)
Telephone Sales Skills that Outsell (PDF)
Sales Performance Coaching (PDF)

*These are only a sampling of what we can do for you. Please note that all Egyii programmes are customised to meet your specific needs.

Whenever you find yourself on the side of the majority, it is time to pause and reflect. Mark Twain